FAQ

The questions people actually ask. If yours isn't here, email support@hostkingpro.com.

Can I bring my own domain?: Yes. Point a CNAME from your apex (or www) at the box's public hostname, set the domain in the dashboard, and HTTPS termination runs at the edge automatically. DNS verification is built into /dashboard/domains.
Do you do email hosting?: No. We focus on app hosting. For email, we recommend pairing us with Fastmail, Zoho Mail, or Proton Mail. We don't want to run a mail server; they're a security nightmare.
Do you do static-only sites?: Yes. Drop an index.html at the root of your zip and the deploy runner auto-detects it serves with a static-file server. No package.json required.
Can I run a database?: Each Pod has its own Postgres on a private network. We're working on a one-click "add Postgres to my site" flow. Today, the easiest path is to run your DB in a separate site (a VPS Kingdom with the right ports open) and connect from your app site by hostname.
Do you support Docker?: Not yet. Today, the deploy runner expects a Node.js / PHP / static site. We're working on "Bring Your Own Container" for the Kingdom and Empire plans. Track /roadmap.
How does per-tenant isolation work?: Each site runs as its own Unix user, in its own systemd unit, with cgroup v2 memory + CPU limits, and an nftables egress block that matches the user's UID. Tenant A literally cannot send packets to Tenant B even from the host shell. See /docs for the full design.
What happens if a Pod fails?: Our scheduler watches every Pod's heartbeat. If a Pod goes down, the scheduler picks the sites on it and migrates them to a healthy Pod. The migration includes the file system (rsync), the systemd unit, the nftables rules, and the database row. Total downtime is the time it takes to rsync the files; usually under 2 minutes for a 100MB site.
Can I upgrade or downgrade my plan?: Yes, on the day, in the dashboard. /dashboard/billing shows all 12 plans. Upgrades take effect immediately; downgrades take effect at the next billing cycle.
What's the refund policy?: Full refund within 14 days, no questions asked. After that, prorated refund for unused days. To request a refund, email billing@hostkingpro.com.
Do you have an SLA?: Yes — 99.9% monthly uptime for Castles, 99.99% for Kingdoms. SLA credits are calculated as 10% of the monthly fee per hour of downtime, up to 100% of the monthly fee. We post the uptime numbers on the /status page.
Can I get a custom plan?: Yes for 100+ PCU. Email sales@hostkingpro.com with your requirements and we'll quote you. We don't have a sales team; the founders handle the quotes directly.
Is there a free tier?: No. We don't have a free tier. We have a 14-day money-back guarantee. We'd rather charge you $9 and have you stay because the product is good than give you a free tier that we have to limit in ways that make it useless.
How do I contact support?: For free plans, email support@hostkingpro.com. For paid plans, you also get a private Slack Connect channel with our team. We aim to acknowledge within 4 hours during business hours, and 12 hours otherwise.